Quick fixes
No internet at all
- Check that the ONU (fiber modem) and router are switched on.
- If the red LOS light on the ONU is on, the fiber may be cut or bent. Call us; do not unplug the green fiber connector.
- Turn off the ONU and router for 30 seconds, then turn the ONU on first and the router a minute later.
- Still not working? Call our hotline or WhatsApp us with your Customer ID.
Slow internet
- Test your speed with a cable connected to the router, not over Wi-Fi.
- Check how many devices are using the internet: downloads and updates take bandwidth.
- Restart your router.
- If wired speed is much lower than your package, contact support with your test result.
Better Wi-Fi at home
- Place the router high and in the centre of your home, away from walls and metal.
- Use the 5 GHz Wi-Fi for nearby devices; it is much faster than 2.4 GHz.
- For larger homes, add a mesh system or a second access point. We can help set it up.
- Change the Wi-Fi password regularly and never share it publicly.
Speed test
For the most accurate result, connect your computer to the router with a cable and close other apps.
The SOL-BD speed test works only when you are connected to our network.
Still need help?
Keep your Customer ID ready and tell us what lights are on your ONU. We will sort it out.
096 112 00042 Contact usFrequently asked questions
Fill in the New connection form on this website, call our hotline or visit your nearest PoP. Our team checks coverage at your address and arranges the installation.
No. All home packages are unlimited, with no data cap.
Pay with bKash or Nagad (see the Pay bill page) or through the Customer portal. Always include your Customer ID so the payment reaches your account.
First restart your ONU and router (switch off for 30 seconds). If the red LOS light is on or it still does not work, call our 24/7 hotline or message us on WhatsApp with your Customer ID.
Every connection gets a /64 IPv6 address. For a real (public) IPv4 address, please contact us.
Yes. Contact us through the Customer portal, our hotline or WhatsApp to change your package.