Refund Policy

Connection fee

The connection (installation) fee covers work and materials and is not refundable once installation is complete.

Monthly charges

Monthly charges already used are not refundable. If you pay twice by mistake, the extra amount is adjusted against your next bill or refunded on request.

Service problems

If a long outage is caused by our network, contact us. We will review it and may adjust your bill.

How to request

Call our hotline or email us with your Customer ID and the payment details.

Questions about this policy? Contact us at info@sol-bd.com.